The business benefits of searchable self-service are compelling. The ability to quickly and easily find answers will enrich customers’ experiences, encourage purchases, and reduce assisted interactions with more costly customer service channels.
At 60%, self-service is the most commonly accessed online customer service channel, according to Forrester Research, Inc.
With Moxie Software’s Web Self-Service Spaces, your customers have 24×7 access to instant and accurate information. Our award-winning features, including robust search, easy content creation and publishing, and powerful reporting will ensure customer satisfaction.
Enable Line of Business, not IT users, to configure the Portal to align with branding guidelines.
With Moxie’s federated search, customers can search nearly any web content including SharePoint, Community, and Google.
Display individual widgets (such as top FAQ’s) on any page – just where your customers need it.
For more complex issues, guide your customers through the decisioning process.