Featured Solution: Social Knowledgebase™

Tap Into Collective Knowledge Across Your Enterprise

Rapid adoption of social technologies has given consumers new ways to interact with a brand. Customer communities are now a vital way for companies to listen and participate in customer conversations in order to gather and act on their feedback.

The same goes inside today’s organization. Employees are the best source of answers, and accessing their knowledge is imperative to meeting customer demands. Pair customer insight with that of employees, and companies are able to get a full circle view of knowledge, both inside and outside the organization. But then what?

Leave Old School Knowledge Management Behind See how Moxie's Social Knowledgebase empowers enterprises to authenticate, endorse and publish crowdsourced information to get the right answers to customers the first time.

Social Knowledgebase: From Crowd-Sourced to Confident

Ratings, activity feeds, likes, and opinions aren’t enough. That data must be harnessed, optimized, and redistributed to be truly valuable. By combining data from external communities and internal collaboration with a robust knowledgebase, Moxie’s Social Knowledgebase solution helps organizations give meaning to social data to improve productivity and deliver ROI. Great ideas become answers when they go through an approval process and become endorsed by the organization.

Social Knowledgebase delivers the power of Moxie’s award-winning Knowledge Spaces to harness information from Collaboration Spaces where it can go through workflows, authorizations, and approvals to become endorsed answers that can be distributed to customers. Help your customers find the right answers in a sea of crowd-sourced information with Social Knowledgebase.

Experience the Benefits of Social Knowledgebase

• Rich collaborative platform for employees to share and refine solutions before promoting to the knowledgebase as endorsed answers
• Expertise locator to ensure SMEs within the enterprise can be quickly pinpointed
• Wikis for collaborative authoring of content

Enable Peer-to-Peer Support:

• Recommend and promote content into the knowledgebase based on ratings and reputation
• Rich portals for customers to participate in the community

Endorse the Right Answer:

• Workflow and approval processes to ensure quality of certified content
• Embeddable widgets for customers to self-serve

Would you like to learn more? Contact us today for more information or chat now with a representative.