Reduce Costs, Increase Agent Productivity and Collaborate for Better Customer Service
86% of customer service decision-makers say that a good customer experience is one of their top strategic priorities. Yet 68% of US consumers say that they've had unsatisfactory service interactions in the past 12 months. What is causing this gap in customer satisfaction? How can you empower your agents to deliver the optimal service?
The solution is ensuring agents have the information, knowledge, and data they need at the right time to increase first contact resolution rates while keeping handle times down. What happens when this isn't done? Forrester found that 3 out of 4 consumers move to another channel when online customer service fails, costing an organization an average of $22 million.
Spaces by Moxie™ is transforming service and support by offering:
- A full suite of tools to reach your customers wherever they are, through self-service collaboration, knowledgebase, email, chat, community, social media, cobrowse, click to call, and phone.
- A unified workspace with complete interaction history and cross-application context.
- The ability to identify experts internally to solve customer issues in real-time.
- In-depth analytical dashboards and strategic reports to enable continuous improvements.
- Quick onboarding of new agents and ongoing training through a powerful intranet application.
- Proven implementation plan and flexible scalability to grow with your organization.
Learn about the individual solutions:
Are you interested in Moxie's solutions for Service and Support?
Contact us today for more information or chat now with a representative.