Spaces by Moxie Provides Expertise Across Roles
Customer Service and Support
Moxie is focused on providing best of breed communication channels that allow companies to engage with customers and provide them with the answers they are seeking. Our vision is to offer the most complete suite of communication channels across email, chat, web self-service, click to call, virtual agent, cobrowse, social media, community, SMS etc. Moxie delivers enterprise collaboration software that allows for employees to engage with one another across the enterprise to ensure that the voice of the customer is heard and the organization can respond effectively in order to build customer loyalty and satisfaction.
Sales and Marketing
To be successful, marketing must proactively engage web site visitors and hand off to sales. Likewise, sales should have immediate access to tools and information that help them close deals. And to meet the new demands of the digital consumer, organizations must be prepared to support their customers in the channel of their choosing, providing a consistent experience across every touch point and make collaboration an inherent part of every interaction. Spaces by Moxie™ gives your organization a full suite of tools that drive revenue, serving customers across channels and connecting your teams to content, data, partners, and experts.
IT faces the conflicting demands of reducing budget while doing more with less. The key to meeting these demands is with technology to improve communication with end users, to identify and resolve issues quickly, and to deflect issues to self-service wherever possible. By employing the right technology, IT can reach a new level of agility, streamline operations, and drive innovation. Spaces by Moxie™ enables end-user self-help, proactive communications and collaboration, enterprise security and control, and a comprehensive integration framework to connect to your existing enterprise applications.
Organizations are seeking to leverage the most powerful aspects of social networking to improve the communication and delivery of information within the enterprise. Collaboration Spaces™ provides a platform to deliver company-wide announcements and communication seamlessly into the employee workspace, ensuring greater employee engagement within the organization. Collaboration Spaces™ also provides the ability to accelerate the on-boarding of new employees and dramatically improve their speed to productivity.
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