Shorten Sales Cycles, Increase Customer Satisfaction and Drive Revenue
Acquire New Customers
Leading organizations align sales and marketing to enable real-time communication, consistent messaging, and higher quality leads all with the end goal of closing more deals. To be successful, marketing must proactively engage web site visitors to avoid abandonment, ensure prospects receive quality answers to inquiries, and always have the most up-to-date information in the hands of sales. Likewise, sales should have tools that help them close deals – like instant access to experts, accurate information from the road, and the ability to collaborate with peers, partners, and subject matter experts.
Exceed Customer Expectations
Today’s online consumers have high expectations. 70% expect businesses to try harder to provide superior online customer service. To meet the new demands of the digital consumer, organizations must provide a consistent experience across every touch point and make collaboration an inherent part of every interaction. Besides increasing customer satisfaction, organizations will also drive additional revenue by benefiting from upsell and cross-sell opportunities.
Spaces by Moxie™ is transforming service and support by offering:
- A full suite of tools to reach your customers wherever they are, through self-service collaboration, knowledgebase, email, chat, community, social media, cobrowse, click to call, and phone Spaces by Moxie™.
- Access to content, data, partners, and experts to make better and faster decisions with real-time insights.
- Proactive tools to reduce website abandonment, engage customers, and drive additional online revenue.
- Functionality to distribute unified messaging, broadcast critical updates, and increase transparency and feedback on marketing programs.
- Tools to successfully execute up-sell and cross-sell programs and gain important customer data.
Learn about the individual solutions:
Are you interested in Moxie's solutions for Sales and Marketing?
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