Streamline IT Operations, Improve Response Time and Maximize Existing Investments
IT faces special challenges that differ from other customer service functions. On one hand, there is constant pressure to reduce budget and do more with less. On the other hand, the consumerization of IT has impacted end user devices as well as the experience expected from enterprise systems and IT staff. How can IT meet both demands?
The key is technology to help improve communication with end users, identify and resolve issues quickly, and deflect issues to self-service wherever possible. By employing the right technology, IT can reach a new level of agility, streamline operations, and drive innovation.
Spaces by Moxie™ supports IT by offering:
- Tools enabling self-help, access to expertise, and a searchable knowledge base to reduce resolution time and keep down costs.
- The ability to proactively communicate and collaborate with employees to handle requests, manage questions, and deliver critical information.
- Enterprise security and control, including single sign-on, active directory, and user permissions with reporting and analytics to enable better visibility into the value of IT.
- A comprehensive integration framework with secure APIs and pre-built connectors, integrating with applications such as CRM, ERP, Content Management, HR and other 3rd party applications.
Learn about the individual solutions:
Are you interested in Moxie's solutions for IT?
Contact us today for more information or chat now with a representative.