Today’s customer is highly social with myriad tools available that allow them to share their experiences with the entire world.
Social Media Spaces customer service software allows you to proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center and present your customers with an exceptional experience – on their terms.
Moxie’s Social Media Spaces scans multiple social networks using its Listening and Sentiment Analysis Platform. It then reports what customers and prospects are saying about your brand and company. Social Media Spaces identifies customer chatter, prioritizes incidents using sentiment-assessing technology, and routes incidents to the appropriate agent.
Social Media Spaces seamlessly integrates into Spaces by Moxie, giving you an even more comprehensive view of your customers. Help customers faster and reduce time-to-resolution with social customer service. Proactively identify problems and solve them before they become larger and more complicated.
How incidents are handled can be controlled based on business rules. This ensures that high-value customers are given priority and the broadcast of an issue to a larger audience is cut off by addressing the most pressing issues first, ultimately protecting the integrity of your brand.
According to a recent study, 71% of companies utilizing social media listening capabilities have been able to produce additional revenue. Generate revenue for your company by monitoring chatter and cross-promoting products and services.