Moxie offers several training packages to help you gain the knowledge needed to successfully utilize our customer engagement tools. Courses are designed to introduce and expand on each Moxie product, including knowledgebase, email, and chat. Each session or course offers an effective method for new and experienced users and can enhance product functionality skills and learn about new product releases.
Webinar, trainer lead* courses are comprehensive, hands on training geared to help your Agents, Supervisors, Business Managers and Trainers learn the essential features and functionality of the Moxie solution.
- Knowledgebase –Session One: This step by step Knowledgebase training allows participants to gain the knowledge on how to begin setting up a Knowledgebase.
- Knowledgebase – Session Two: A continuation of your Knowledgebase training which provides an in-depth look at enhanced administrator features and functionality.
- Moxie Agent: Agents will learn the core functions and features on how to utilize either the Chat or Email Solution.
- Moxie Supervisor: Supervisors gain knowledge on many reporting and dashboard features.
- Administrator: Demonstrates key tools that managers use to effectively support and monitor end-users
Moxie customers can inquire about our training options and packages by contacting their Account Manager or emailing firstname.lastname@example.org
*Certain training packages only.