Are you ready for the “Age of the Customer”?
Customers are getting ever more demanding. They are increasingly online and demand responses in real time — often via their mobile devices and social media.
With 70% of online consumers expecting businesses to try harder to provide superior online customer service, how can an organization compete?
Spaces by Moxie is the answer. It is the only customer centric enterprise social software suite that converges customer communications with employee collaboration applications into a single offering. The suite improves the way businesses interact, understand, and deliver superior customer experience.
Give your customers 24×7 access to instant and accurate information.
Manage thousands of emails with personalized attention.
Provide your customers with an immediate connection to your agents.
Allow customers to share their desktop for personalized assistance.
Finding the right information at the right moment can be a challenge for both your customers and your employees. Knowledge Spaces™ helps you accomplish both goals in order to achieve increased productivity, improve customer satisfaction scores, and reduce operational costs.
Collaboration Spaces™, Moxie’s secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace. Our cloud-based solution incorporates the most advanced social networking technology and architecture, including a full-featured mobile app, to integrate with specific business processes.