What's New in Knowledge Spaces™
Personalized, On-Brand Self-Service Experiences
At 60%, Help and FAQ sections are the most commonly accessed online customer service channel.
— Forrester Research, Inc.
Web Self-Service provides organizations the ability to quickly and easily find answers that will enrich customers' experiences, encourage purchases, and reduce interactions with more costly customer service channels.
With three out of four consumers moving to another channel when online customer service fails, self-service is imperative to help organizations manage costs and improve customer satisfaction.
Introducing Knowledge Spaces Fall 2012
Moxie’s Knowledge Spaces provides your customers and employees with access to instant and accurate answers. Praised by customers and industry analysts alike for its ease of use and reporting functionality, our robust knowledgebase offers a sophisticated content creation system, easy-to-use workflow processes, and flexible reports.
The newest features in Knowledge Spaces Fall 2012 include:
- Customer Experience Portal: Widgets are available for the search experience including hot topics, top FAQs and latest articles. An elegant escalation to assisted service is also available to support customers.
- Improved Search Functionality: Enhancements to faceting, numeric processing and term boosting give organizations the tools they need to ensure optimal customer experiences including brand customization with improved styling controls.
- Enhanced Content Management: New autosave and autorecover features, along with save and check-in functions, offer authors the ability to create and manage content online so it can be easily accessed by any notebook or desktop computer.
- Simple Customization and Integration: RESTful API and HTML widgets enable flexible and highly customizable solutions for personalized customer experiences.
Are you interested in our Knowledge Spaces software?
Contact us today for more information or chat now with a representative.