Delight Customers with Fast, Accurate Answers Anytime
The business benefits of searchable self-service are compelling. The ability to quickly and easily find answers will enrich customers' experiences, encourage purchases, and reduce assisted interactions with more costly customer service channels. At 60%, self-service is the most commonly accessed online customer service channel, according to Forrester Research, Inc.
With Moxie Software's Web Self-Service Spaces, your customers have 24x7 access to instant and accurate information. Our award-winning features including robust search, easy content creation and publishing, and powerful reporting will ensure customer satisfaction.
Acquire and Retain More Customers with the Customer Experience Portal
- Create a Seamless Brand Experience: Enable Line of Business, not IT users, to configure the Portal to align with branding guidelines.
- Fine Tune the Search Experience: With Moxie’s federated search, customers can search nearly any web content including SharePoint, Community, and Google.
- Provide Guided Assistance: For more complex issues, guide your customers through the decisioning process.
- Provide Answers On the Spot: Widgets enable you to display individual widgets (Top FAQ’s) on any page – just where your customers need it.
- Promote Articles: Boost a specific piece of content you want customers to notice.
- Got Feedback?: Ask customers if the self-service experience was a success and make changes in real-time to ensure repeat satisfaction.
- Offer Help on the Go: Mobile experience enables customers to self-serve via any mobile device.
- Peer Assistance: Invite customer to participate and co-create content by offering wikis and forums rating and reputation features.
- Need More Assistance?: When assisted service is needed, provide customers with elegant and integrated escalation to Email, Chat and CoBrowse.
- Like Data?: Powerful reporting is designed to let you slice and dice the data to understand how to optimize the user experience.
[Moxie’s] Knowledge Spaces makes Web self-service easy to implement and affordable to maintain. If you need an immediate return on your investment, you’ll find the answer in [Spaces by Moxie™]."
— Craig Rittenhouse, V.P. of Marketing & Operations, Sharp Systems
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