Connecting Employee Collaboration & Customer Communication Into a Single Suite
|Spaces by Moxie is the only customer-centric
enterprise social software that connects
customers and employees.
We've entered a new era that Forrester calls the age of the customer, which is more than "the customer is always right." It means the focus on customers takes priority over any other strategic imperative. In fact, 86% of customer service decision-makers told Forrester that a good service experience is critical to their company's success.
However, customers are getting ever more demanding. They are increasingly online and demand responses in real time — often via their mobile devices and social media. With 70% of online consumers expecting businesses to try harder to provide superior online customer service, how can an organization compete?
Spaces by Moxie™ is the answer. It is the only customer centric enterprise social software suite that converges customer communications with employee collaboration applications into a single offering. The suite improves the way businesses interact, understand, and deliver superior customer experience. With Spaces by Moxie, organizations ensure that the voice of the customer is heard and the organization can respond effectively in order to build customer loyalty and satisfaction.
Companies have traditionally segmented their client-facing operations from their internal operations, but the real value and power comes from bridging the two. Enterprises that realize this, collaborate more effectively with customers and partners to ensure that the latest and greatest information from anywhere is available to all parties involved in optimizing business processes.
Spaces by Moxie's Full Suite Includes:
Are you interested in Spaces by Moxie™?
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