Reach Out to Customers with Proactive Chat
Customers come to your site, browse a bit, maybe even put items in their shopping cart – but then might hit a snag. Don't let the frustration build until they abandon their session and jump to a competitor's site – engage them with Sales Chat Spaces. Proactive chat is one of the most powerful features for organizations to engage online visitors in live interactions. Timely intervention can mean the difference between completing a transaction and losing a customer.
Reduce Website Abandonment
Sales Chat Spaces is live support software that lets your agents know when a customer has stopped making progress toward completing a transaction. Through rules-based or agent-initiated processes, Proactive Chat will send a pop-up or inline graphical invitation to the visitor to enter a chat with one of your agents. With an easy way to get their questions answered, visitors are more likely to stay engaged and complete a transaction.
Drive Additional Online Revenue
Sales Chat Spaces software can help you capitalize on up-sell and cross-sell opportunities.With an agent's help, your customers can discover products and services they might not have found without agent assistance. A major online hardware retailer was able to generate almost $60 million in additional revenue using Sales Chat Spaces.
Reduce Online Sales and Support Costs
By proactively engaging website visitors with live chat support, you can avoid phone calls that consume more agent productivity by helping just one customer at a time. Proactive chat live support software gives you the power to strategically design, customize and place invitations. Configurable workflows control when to deliver those invitations to visitors.
Real-Time Online Tracking and Reporting
Sales Chat Spaces live support software includes powerful tools to help you monitor and track Web traffic. Real-time tracking of shopping-cart value, leads, referrals, and page visits help agents track and invite the right prospective customers to chat. Custom and historical reporting features queue statistics, active sessions, and workload. Generate Web sales forecasting with a click, calculate ROI, and improve operations.
Target Facebook Visitors to Generate Sales
Moxie’s Engage+ App leverages Facebook’s social graph on users and their connections to target visitors with unique proactive chats and provide agents with a rich set of social data. Through Moxie’s rule-based chat technology, brands can engage with a Facebook visitor and proactively extend an offer based on the profile information, such as name, gender and a uniquely calculated advocacy rank.
Learn More About Moxie Software Sales Chat Spaces
Chat with a Moxie Software representative or Contact us for more information