Spaces by Moxie™ Integration with Microsoft Dynamics CRM
Spaces by Moxie™ for Microsoft Dynamics CRM enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service.
Spaces by Moxie ensures that the voice of the customer is heard and the organization can respond effectively in order to build customer loyalty and satisfaction. By integrating this functionality with Microsoft Dynamics CRM, organizations can:
- Provide a Single Source of Truth: Ensure Dynamics CRM is your sole source for accurate data on all customer information and interactions
- Drive Seamless Multi-channel Interactions: Access contact and case records within Dynamics CRM in a single agent desktop
- Resolve Inquiries Faster: Search for answers, create and view cases, and update information in Dynamics CRM from within the agent desktop
Moxie’s multi-channel and knowledge base solutions coupled with Microsoft Dynamics CRM capabilities empower our customers to provide a great customer experience. Having the right tools not only means enabling high productivity for customer care teams—but more importantly, it means transforming the workforce into a market intelligence network.
— Craig Dewar, Director, Microsoft Dynamics CRM Product Marketing
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