Ensure accurate and efficient communications across every customer touch point.
As a component of Spaces by Moxie, Expert Connect™ enables cross-departmental collaboration for Customer Service and Support, IT, Sales and Marketing, and HR to facilitate accurate and efficient customer communications across channels such as email, community, chat, knowledge base, and social media.
Activity Stream App
Integrates activity streams into communication channels for faster knowledge sharing and collaboration.
Enables real-time visibility into issues in the field for faster resolution.
Virtual Response Team
Automates the creation of Web 2.0 tools (activity feeds, wikis, projects and groups) that bring resources together quickly to collaborate.
Publish collaboration content to the knowledgebase for publishing to self-service portals reducing customer contact volume and reducing agent handle time.