Email Management Software
Moxie's Email Spaces™ combines the speed of response with personalized attention. Dealing with inbound mail can be challenging—the floods of mail that come pouring into the inboxes of agents. And that creates confusion, inefficiencies, inconsistencies between customers, and reduced brand loyalty. Fortunately, Email Spaces, a core channel of Spaces by Moxie, addresses these problems with ease.
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Customer Testimonial |
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Bev Wesolowski, CIO of Lia Sophia
Hear how Moxie helped Lia Sophia manage their inbound email communication for the past five years. |
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From Inquiries to Answers in No Time
Email Spaces starts with intelligent routing rules that access text within mails and forwards each mail to the agent with the appropriate expertise or authority to deal with the issue. The email response management system suggests responses for each mail—increasing agent efficiency while leaving room for personal touches that build brand loyalty.
Measure and Optimize Performance
Email Spaces sophisticated reporting tools help you optimize your contact center operations, with real-time management dashboards, agent service level agreement timers, and extensive management reports – all available via a simple, intuitive interface. Automate responses using Answer, an optional addition to Email Spaces.
Expanded Capabilities to Service the Customer
Email Spaces expanded workspace capabilities help streamline agent operations. Agents can view up to 50 emails at a time. The email software supports multiple email chains in multiple mailboxes—important when agents handle multiple products or services. Full-text indexing of emails increases the speed of retrieval and decreases time to resolution.
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Manage a Large Volume of Email and Cut Costs |
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Effectively manage thousands of emails with the latest security technologies and provide exceptional customer service. Email Spaces can improve customer satisfaction and agent productivity while decreasing operational costs.
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Security Earns Trust
Your customers can be confident in the knowledge their information is safe with Moxie's Email Spaces. Authentication and HTTPS settings ensure only authorized persons can access sensitive information. Secure Message Portal provides a simple method for customers to submit and retrieve messages through your existing website portal—no software downloads required.
Email Spaces guarantees that our guests' requests are addressed in a personable and timely manner, as consumers expect emails to be treated as promptly as phone calls.
— Carnival Cruise Lines
Learn more about the integration
with Salesforce and Email Spaces™ |
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Learn more about the integration
with Microsoft Dynamics CRM and Email Spaces™ |
 Are you interested in our Email Spaces management software?
Contact us today for more information or chat now with a representative. |