Enable Your Customers to Consult Their Most Trusted Source
Today’s consumers are savvier than ever and they seek out the opinions of your customers to help them in their decisions. When paired with Moxie’s Knowledge Spaces, Community Spaces software provides valuable insight into changing customer needs and provides a platform for immediate feedback about products, services, and how your company is perceived.
Reduce Costs, Increase ROI
Reduce the need for extra agents. Redirect customers from more costly channels that require agent attention, such as phone, email, or chat. Reduce redundancy in answering similar questions on multiple occasions – forum and wiki content can be archived for later retrieval.
Improve Customer Satisfaction
Community Spaces provides customers with the transparency they demand and can help you convert customers into company advocates. With social community software, knowledge and assistance is available around-the-clock in a secure setting whenever your customers need it.
Keep it Close to Home
Community managers monitor channels. Content administrators approve content before it is published to the wiki. Solve an issue before it is elevated to more widespread channels such as Facebook or Twitter. Stay up-to-date with RSS feeds on updates to articles, categories, forums, and wikis.
Turn Customers into Agents
With Community Spaces software, your customers become subject matter experts that others can rely on. Peers assist peers based on first-hand knowledge of products or services. Top contributors are recognized and rewarded for providing quality content. Ineffective customer feedback is easily recognizable based on poor user ratings, ensuring that only useful content is featured.
Are you interested in our Community Spaces software solution?
Contact us us today or for more information chat now with a representative.