Make a Visual Connection. Drive Customer Loyalty
When your customers can't resolve an issue or get a question answered through browsing, chat, email, or phone, CoBrowse Spaces enables agents to reach out to the customer in a non-intrusive, user-friendly environment and guide them through a visual solution that's easy to understand.
Screen Share to Improve Satisfaction
CoBrowse Spaces software allows customers to share their desktop and pass mouse and keyboard control to an agent, who can give them the personalized assistance they need—and keep them from jumping to a competitor's site. Walk the customer through a Web form. Help them complete a purchase. Educate them on website navigation and usage. CoBrowse Spaces is completely browser-based—no downloads required.
Agents become an extension of your sales force, guiding customers in real-time to the solutions they need. Help them uncover products and services that they might not have found without agent assistance – and discover new revenue.
Easy to Implement, Easy to Optimize
CoBrowse Spaces is available as a stand-alone solution or can be integrated into existing phone and chat implementations. Full timer and load level dashboard help your agents make sure they meet Service Level Agreements. Depending on business requirements, the CoBrowsing software solution is available both OnPremise and OnDemand.
Ensure Safety and Control
With CoBrowse Spaces, your customers are assured that they are completely in charge during a session. They must first give permission to agents to take control of their keyboard and mouse, and can take back that control at any time. No sensitive information is transferred during a CoBrowse Spaces session.
Are you interested in our CoBrowse Spaces software?
Contact us today for more information or chat now with a representative.