Instant Help with Live Chat Support Software, Every Step of the Way
With so many online shopping options, customers can afford to be picky about where they shop. If they can't find the answers they need, it's easy for them to visit a competitor's site. Live chat software is quickly becoming the preferred communication channel for Web customers, and Chat Spaces provides your customers with an immediate connection to your agents.
Website Live Chat Improves Customer Satisfaction
With the click of a button, your customers can quickly get the answers they're looking for. Live chat support software gives them the power to connect directly to your agents before abandoning their shopping cart for a competitor's site. No software downloads are required, so chatting is smooth and efficient.
Use Online Surveys for Customer Feedback
Online surveys accurately track customer feedback on the customer service experience so you can determine where improvements can be made. A customizable Web-based survey can presented at the end of a live Chat session and includes comprehensive, integrated reporting capabilities.
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Help Customers and Increase Revenue with Online Support Chat |
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View this live chat support software demo to learn why we power 3 out of 4 deployments of the largest corporate live chat solutions. See how you can improve customer satisfaction and increase agent productivity with our live chat software.
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Enhance Agent Productivity
Each support agent can handle multiple simultaneous chats. Direct complex chat sessions to the appropriate expert support agents via intelligent routing rules. Knowledge integration and a library of customized responses ensure consistent communications that support your brand. Connect Chat Spaces to CoBrowse Spaces and allow support agents to share the customer's screen, visually guiding them to the answers they seek.
Optimize Your Customer Service Operations with Online Chat
Chat Spaces can help you improve your levels of customer service. Managing and monitoring agent chats with our chat software can ensure quality and help you better-train agents. Real time, custom, and historical reporting features queue statistics, active sessions, and workload.
 Are you interested in our live chat software?
Contact us today or for more information chat now with a representative. |