Phone Spaces empowers companies to cost-effectively merge customer data from disparate systems and thread the entire interaction history – reducing wait times, speeding time to resolution, and increasing overall customer satisfaction.
With Phone Spaces software, agents can instantly see all previous contacts and relevant data – from all channels, eliminating the need to ask redundant questions and reducing the time spent searching for information. Ensure you are compliant with service level agreements through easy-to-use dashboards, timers, and reports. Leverage deep integration with existing infrastructure for cross-platform reporting.
Moxie’s Universal Queue Solution is an online customer support solution that offers integration with Cisco ICM and provides seamless interaction routing, delivering the right interaction to the right agent at the right time.
Phone Spaces single-window data view eliminates the need to shuffle through windows and minimizes holds and multi-application look-ups. Reduce agent downtime with expert queuing and routing. Integrated single sign-on for agents. Scripts and optional knowledge-base integration produces instant information access.
Furnish agents with history and cross-application context. Automatically route calls to the proper agent and personalize each call with agent screen pops. This means your customers will interact with agents who can put all previous calls in context, build on previous interactions, and therefore deliver a superior level of service.