Today’s consumers are savvier than ever and they seek out the opinions of your customers to help them in their decisions.
When paired with Moxie’s Knowledge Spaces™, Community Spaces software provides valuable insight into changing customer needs and provides a platform for immediate feedback about products, services, and how your company is perceived.
Redirect customers from more costly channels that require agent attention, such as phone, email, or chat and reduce redundancy in answering similar questions on multiple occasions.
Provide customers with the transparency they demand and convert customers into company advocates. Knowledge and assistance is available in a secure setting whenever your customers need it.
Solve an issue before it is elevated to more widespread channels such as Facebook or Twitter. Stay up-to-date with RSS feeds on updates to articles, categories, forums, and wikis.
Your customers can become subject matter experts that others can rely on based on first-hand knowledge of products or services. Top contributors are recognized and rewarded for providing quality content.
Create forum categories and threads, configure forums that can be made available on the portal and also open or close a forum for forum activity, and suspend or restore users from posting content in a forum.
Create, edit, suspend, and restore wiki articles.
Define reputation levels to represent the contribution of the users to forums and wikis. Enable/disable content rating and portal reputation and set standards for community members and promote them to the next level.
Generate and customize reports on forums, threads, and posts, and wiki articles.