When your customers can’t resolve an issue or get a question answered through web browsing, chat, email, or phone, co browsing software enables agents to reach out to the customer in a non-intrusive, user-friendly environment and guide them through a visual solution that’s easy to understand.
Online shopping cart values increase when customers are guided to their solution in real-time using co browsing software.
Co browsing software provides customers with a visual and personal connection to their answer.
Turn your agents into the equivalent of an in-store sales clerk who direct frustrated customers away from the door and toward a solution that has their best interests in mind.
Leverage co browsing functionality to guide customers immediately to their solution instead of stumbling over drawn-out explanations via phone or email.