When your customers can’t resolve an issue or get a question answered through web browsing, chat, email, or phone, co browsing software enables agents to reach out to the customer in a non-intrusive, user-friendly environment and guide them through a visual solution that’s easy to understand.
Co browsing software allows customers to share their desktop and pass mouse and keyboard control to an agent who can give them the personalized assistance they need—and keep them from jumping to a competitor’s site. Walk the customer through a Web form. Help them complete a purchase. Educate them on website navigation and usage. CoBrowse Spaces is completely browser-based—no downloads required.
Agents become an extension of your sales force, guiding customers in real-time to the solutions they need. Help them uncover products and services that they might not have found without agent assistance and discover new revenue.
CoBrowse Spaces is available as a stand-alone solution or can be integrated into existing phone and chat implementations. Full timer and load level dashboard help your agents make sure they meet Service Level Agreements all with world-class cloud hosting from Moxie’s Cloud Services.
With CoBrowse Spaces, your customers are assured that they are completely in charge during a session. They must first give permission to agents to take control of their keyboard and mouse, and can take back control at any time. No sensitive information is transferred during a co browsing session. Additionally, CoBrowse Spaces does not require any permanent software downloads—nothing is left behind at the session’s conclusion.
Online shopping cart values increase when customers are guided to their solution in real-time using co browsing software.
Co browsing software provide customers with a visual and personal connection to their answer, increasing the likelihood of immediately solving their problem and improving customer satisfaction.
Turn your agents into the equivalent of an in-store sales clerk who direct frustrated customers away from the door and toward a solution that has their best interests in mind.
Leverage co browsing functionality to guide customers immediately to their solution instead of stumbling over drawn-out explanations via phone or email.