Strategic Technology Partners
We strategically partner with leading technology providers to offer innovative solutions that integrate with Moxie software. Typical integration points are with Customer Relationship Management (CRM) systems, helpdesk applications, and other collaborative products.
Spaces by Moxie™ for Microsoft Dynamics CRM enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service.
GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. GeoFluent for Spaces by Moxie is an integrated, real-time online engagement solution that allows agents to engage users in multiple languages in real-time within their existing Moxie application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement and reduce global support costs through effective online customer care.
VirtuOz was founded in 2002, and offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to assist their customers in an automated fashion. This results in a superior user experience, greater customer satisfaction, and a reduction in the number of issues submitted to a company's support/sales staff. With over 12 million conversations a month at clients worldwide, such as eBay, SFR, H&R Block, and L'Oreal, VirtuOz is the leading provider of virtual agents for the Fortune 1000.
Moxie Software's Chat and Knowledgebase solutions integrates with VirtuOz' Virtual Agent to deliver a next generation customer experience that includes transparent cross-channel interaction and a contextually appropriate engagement.
LiveLOOK is a leading provider of real-time online interaction tools. LiveLOOK offers two innovative products that require no software download – Co Browsing and Screen Sharing. LiveLOOK Co Browsing allows a contact center agent to see a customer's screen to assist with online sales and customer service. LiveLOOK Screen Sharing allows users to share presentations, images, photos, web pages and documents real-time while communicating on the phone or via instant messaging.
LiveLOOK's products are based on a patented innovation in screen sharing. Incorporated in 2008 by a team of former AT&T Bell Labs developers, the Company is an innovator in visual sharing and real-time online interaction.
IBM Content Management and Discovery software integrates and delivers critical business information that offers new business value, on demand. The software and solutions support multiple information types, such as images, documents, e-mail, Web content, e-records, and multimedia , and provide the appropriate content, based on user intent and relevancy. The IBM Content Management and Discovery portfolio is designed to help transform business with improved productivity and streamlined compliance. IBM WebSphere Content Discovery Server solutions provide a powerful set of capabilities that help organize business processes by getting the right information to the right people at the right time. By blending the IBM WebSphere Content Discovery Server into the suite, users gain enhanced search, access, and retrieval of contact center information along with intelligent response capabilities to ultimate save time and money, and ensure consistency of customer experience across all interaction channels.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. Moxie's Knowledge Spaces extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers. Knowledgebase extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers.
Salesforce.com is the market and technology leader for on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. our configurable Knowledgebase product integrates with salesforce.com's technology to create a support center via a company's customer service Web site. With keyword, natural language, and Boolean searches, customers can find immediate answers to their questions. If information is sought but not found, customers can conveniently open a case in salesforce.com from the same portal, deflecting inbound calls to the contact center.
Bucher + Suter is a global provider of contact center solutions and services with corporate offices located in Bern, Switzerland and Heppenheim, Germany. They have helped contact centers across a wide range of industries achieve their business goals in Europe, America and the Middle East. A Value Added Reseller and Systems Integrator for Cisco Contact Centers, their comprehensive contact center solutions go beyond the traditional voice based offerings to include email, chat and other forms of communication.
Antrix Techinfo partners with product companies who are either considering representation of their products and services in the Indian market or looking to build off-shore centers of excellence in India. Antrix offers tailored solutions that meet specific business requirements to provide high quality and cost effective operational support.